How can we help you?
Tell us if it is urgent: we handle those calls first. For everything else, choose your product to find the simplest way to reach us.
It's urgent
Is your whole organisation blocked, has data disappeared, or do you suspect a security incident? Call your product's direct number: we will deal with you first.
Whole organisation blocked, data lost, a security incident? Call us.
- Medhive+41 26 467 60 82
- Easycheckin+41 26 467 60 83
- Nicerstat+41 26 467 60 85
- IT services+41 26 467 60 81
Monday to Friday, office hoursWhat counts as an emergency
I have a request
A fault that does not block everyone, a question, a change request: choose your product. You can also call us.
Urgent or not?
You can always call us. Emergencies come first. For anything else, a support ticket is often the most effective route: it keeps a record, goes straight to the right team and lets you follow your request.
Call us, we will handle it first
- The platform is down for the whole organisation
- Data has disappeared or looks corrupted
- A security incident: hacked account, virus, ransomware, data leak
A support ticket is enough
- A single user is blocked or has forgotten their password
- A question about how to use the software
- A change request
- A display or printing problem
Each product also has its own emergencies: you will find them on its page.