Medhive
Social and healthcare institutions
The Medhive platform: records, scheduling, time management, accounting and payroll.
How to reach us
A support ticket is the safest route: your request is tracked and reaches the right team, even when a colleague is away. You can also write to us or call us. In an emergency, the phone is quickest.
1
Support ticket
In your platform, use the « Bon d'intervention » (support ticket) or « Demande de support » (support request) module and assign it to « Support Omnisoftory ». You can also create one from your Client area.
Open my Client area2
Email
For a question, or if you cannot access the platform. One request per message is easier to follow up.
support.medhive@omnisoftory.ch3
Phone
For a quick question or an emergency, which we handle first. Monday to Friday, office hours.
+41 26 467 60 82
Urgent or not, for Medhive
Call +41 26 467 60 82, we will handle it first
- Residents' records or care documentation cannot be accessed
- Scheduling or time clocking is unavailable for the day
- Payroll is blocked the day before payment
A support ticket is enough
- A setting to change
- A statistic you need
- Printing a document
What to include in your request
- What you were doing, and what happened
- The exact error message, or a screenshot
- The time it happened
- The user or workstation concerned
- Whether it affects one person, one department or the whole organisation
Procedures and frequently asked questions
Our team is writing the first Medhive procedures. In the meantime, a support ticket is still the quickest route.