All products
IT services
Hardware, telephony, network, Microsoft 365
Your IT: workstations, servers, telephony, network and Microsoft 365.
How to reach us
A support ticket is the safest route: your request is tracked and reaches the right team, even when a colleague is away. You can also write to us or call us. In an emergency, the phone is quickest.
1
Support ticket
From your Omnisoftory Client area. Each request receives a tracking number.
Open my Client area2
Email
For a question, or if you cannot access the platform. One request per message is easier to follow up.
support.it@omnisoftory.ch3
Phone
For a quick question or an emergency, which we handle first. Monday to Friday, office hours.
+41 26 467 60 81
Urgent or not, for IT services
Call +41 26 467 60 81, we will handle it first
- A server, the network or the Internet is down for the whole company
- Microsoft 365 email is down for everyone
A support ticket is enough
- A slow computer
- A printer
- Installing software
- Setting up a new user
What to include in your request
- What you were doing, and what happened
- The exact error message, or a screenshot
- The time it happened
- The user or workstation concerned
- Whether it affects one person, one department or the whole organisation
Procedures and frequently asked questions
Our team is writing the first IT services procedures. In the meantime, a support ticket is still the quickest route.