Support
All products

Nicerstat

Cancer registries

Nicerstat, the software for cancer registries: data entry, validation, statistics.

How to reach us

A support ticket is the safest route: your request is tracked and reaches the right team, even when a colleague is away. You can also write to us or call us. In an emergency, the phone is quickest.

  1. 1

    Support ticket

    In your platform, use the « Bon d'intervention » (support ticket) or « Demande de support » (support request) module and assign it to « Support Omnisoftory ». You can also create one from your Client area.

    Open my Client area

  2. 2

    Email

    For a question, or if you cannot access the platform. One request per message is easier to follow up.

    support.nicerstat@omnisoftory.ch

  3. 3

    Phone

    For a quick question or an emergency, which we handle first. Monday to Friday, office hours.

    +41 26 467 60 85

Urgent or not, for Nicerstat

Call +41 26 467 60 85, we will handle it first

  • The platform is unavailable as a data delivery deadline approaches

A support ticket is enough

  • A data entry correction
  • A check or an export

What to include in your request

  • What you were doing, and what happened
  • The exact error message, or a screenshot
  • The time it happened
  • The user or workstation concerned
  • Whether it affects one person, one department or the whole organisation

Procedures and frequently asked questions

Our team is writing the first Nicerstat procedures. In the meantime, a support ticket is still the quickest route.